Contact & Help
We would encourage you to contact your adviser, preferably by phone or secure mail, or make arrangements in advance for a meeting.
Our teams are readily available to assist you and personally respond to any special requirements or questions you may have.
Contact & Help
We have taken all the necessary health and safety precautions in order to ensure continuous service. Where possible, please contact us by phone or via our secure digital channels. If you would like speak to your adviser, we recommend making an appointment in advance.
Wallonie - Brussels
Chaussée de La Hulpe, 120 – 1000 Brussels
FLANDERS
Kortrijksesteenweg 218 – 9830 Sint-Martens-Latem
Online banking
LuxTrust: secure identification
The Bank is offering you the LuxTrust authentication solution so that you can log in to and use your remote banking services securely.
The benefits of LuxTrust combined with your remote banking services
LuxTrust is a free app that allows you, using your unique code, to confirm your identity, register, sign and pay securely in a wide range of online applications.
Why use LuxTrust?
LuxTrust works with your remote banking services, your SIM card and your personal LuxTrust code. LuxTrust allows you to:
- Confirm your identity
- Validate your banking transactions
- Sign your documents securely
This solution also lets you confirm your identity online at other banks and institutions.
Would you like to shop online?
Your online transactions must be validated using the “LuxTrust Mobile” authentication solution. To link your card to your LuxTrust certificate and validate your online transactions:
- Download and activate the LuxTrust Mobile app
- Log in to your E-Banking area from a computer (NB: feature coming soon to the Mobile Banking app). Follow the pairing procedure via our dedicated webpage: