Country

Language

Contact & Help

We would encourage you to contact your adviser, preferably by phone or secure mail, or make arrangements in advance for a meeting.

Our teams are readily available to assist you and personally respond to any special requirements or questions you may have.

Luxembourg

14 Boulevard Royal L-2449 Luxembourg

(+352) 49 924 1

Monday to Friday

8.30 am to 5 pm

List of public holidays

Why become a client? Contact form Our branches Complaints or disputes Help and technical support

Contact & Help

We have taken all the necessary health and safety precautions in order to ensure continuous service. Where possible, please contact us by phone or via our secure digital channels. If you would like speak to your adviser, we recommend making an appointment in advance.

Wallonie - Brussels

Chaussée de La Hulpe, 120 – 1000 Brussels

+32 (0) 2 663 45 40

FLANDERS

Kortrijksesteenweg 218 – 9830 Sint-Martens-Latem

+32 (0) 9 244 00 40

Monday to Friday

8.30 am to 4.30 pm

List of public holidays

Why become a client? Contact form Our branches Complaints or disputes Help and technical support

The bank

Attentive to future generations

In a world changing faster than ever, it is vital to withstand passing trends, to resist the temptation of instant profits and to focus instead on maintaining careful, well-considered momentum. In the face of the environmental and social emergency, we want to consider our planet’s scarce resources in all our activities so that later generations will inherit much more than just a financial legacy, but also a future brimming with opportunities.

We encourage inclusion and equal opportunities in all our endeavours.

Striving to demonstrate our values through strong, responsible action with measurable impact, we are members of the B Corp community. Every day, we leverage the power of our people, our resources and our ecosystem to maximise the positive impact of our business.

We incorporate sustainability into the management of the financial and non-financial assets entrusted to us, and the financing we provide. We encourage inclusion and equal opportunities in all our endeavours. Because our purpose is only meaningful if we remain open to change and mindful of the interests of future generations.

Built on five pillars, our sustainable approach is designed to be flexible and ambitious

CLIENTS

EMPLOYEES

COMMUNITIES

GOVERNANCE

ENVIRONMENT

CLIENTS

As a bank for the long term, we conduct our business in a way that takes into account the impact on future generations The range of solutions we offer our clients reflects our commitment:

Responsible management mandates that integrate, in addition to traditional financial criteria, Environmental, Social and Governance (ESG) criteria.
A management mandate awarded LuxFLAG certification that invests exclusively in socially responsible funds. LuxFLAG certification is awarded to investment products that apply the highest standards in terms of integrating ESG and impact criteria
The consideration of sustainability issues in company financing and the exclusion of the most polluting sectors
Financing tailored to social housing players
For our family business clients, advice on the transfer of tangible and intangible assets to future generations
Philanthropic advice

EMPLOYEES

As an engaged bank, we rally our employees to meet societal challenges:

Extension of statutory leave for the second parent by two weeks in the event of a birth or adoption
Creation of a Diversity, Equity & Inclusion Committee to promote this theme, propose and monitor initiatives and give visibility to actions in place
Evaluation of pay equity every two years to ensure it is maintained
Training on diversity, equity and inclusion for all employees and managers
Personalised support following long-term absence
Professional and personal development programmes for our employees
A range of non-financial benefits, including sports, cultural and social activities, two fitness rooms with group classes and free admission to Luxembourg museums

COMMUNITY

As a certified B Corp bank, we unite our stakeholders around the challenges of tomorrow:

Our employees, who have one day’s volunteering leave per year, and whose commitment to solidarity is also supported by the “ Hëllef Hëllefen ” project (Luxembourgish for “help to help”)
Luxembourg’s economic fabric, in collaboration with Microlux, a Luxembourg microfinance institution for local micro-entrepreneurs
Our partners active in the social, humanitarian, cultural and health fields, via a commitment to volunteering and skills sponsorship among our employees, as well as financial, logistical and material resources
Civil society, by actively contributing to reflections on and the evolution of philanthropic practices, and by advising clients who wish to launch a philanthropic project, with the aim of promoting the non-profit sector

GOVERNANCE

As a sound bank, we ensure that our governance, organisation and technological infrastructure are second to none:

Modification of our articles of association in spring 2021 with the aim of generating a significant positive social, societal and environmental impact when carrying out our activities
Strengthening of our CSR governance with the appointment of a Head of CSR, a dedicated CSR team and a CSR Committee
Creation of an Ethics Committee dedicated to ensuring that all employees at all levels comply with the Bank’s Code of Ethics
Voluntary non-financial reporting, subject to GRI (Global Reporting Initiative) standards, published annually
A Mandate Acceptance Committee tasked with providing an appropriate framework for the exercise of corporate mandates by our employees

ENVIRONMENT

As a responsible entity, we are constantly striving to reduce our environmental footprint:

Exclusion of the most polluting sectors from our investments and financing
Commitment to reducing our environmental footprint by optimising our energy, water and paper consumption and reducing waste
Regular awareness-raising in environmental management among our employees
Green energy used for 95% of our energy needs
Promotion of soft mobility internally

B Corp™ certification, a driver for accelerating change

Since April 2023, Banque de Luxembourg has been part of the worldwide community of companies holding B Corp™ certification. This community is committed to a more inclusive, just and regenerative economy which reconciles profit and general interest. This ambitious label is awarded to companies that meet high societal and environmental standards, as well as strict governance and transparency requirements.

With a presence in 89 countries, B Lab offers certified companies a guidance matrix to measure their maturity in terms of societal and environmental impact and to monitor their progress. Beyond certification, this community of pioneering companies is working together and making commitments to create a more equitable and sustainable Benefit Economy.

Read our 2023 non-financial report

To ensure that our approach is transparent and understandable to all our stakeholders, we have published a non-financial report drawn up in accordance with GRI (Global Reporting Initiative) methodology.

Download the report