3D Secure : Enhanced security for your online payments

Country

Language

Contact & Help

We would encourage you to contact your adviser, preferably by phone or secure mail, or make arrangements in advance for a meeting.

Our teams are readily available to assist you and personally respond to any special requirements or questions you may have.

Luxembourg

14 Boulevard Royal L-2449 Luxembourg

(+352) 49 924 1

Monday to Friday

8.30 am to 5 pm

List of public holidays

Why become a client? Contact form Our branches Complaints or disputes Help and technical support

Contact & Help

We have taken all the necessary health and safety precautions in order to ensure continuous service. Where possible, please contact us by phone or via our secure digital channels. If you would like speak to your adviser, we recommend making an appointment in advance.

Wallonie - Brussels

Chaussée de La Hulpe, 120 – 1000 Brussels

+32 (0) 2 663 45 40

FLANDERS

Kortrijksesteenweg 218 – 9830 Sint-Martens-Latem

+32 (0) 9 244 00 40

Monday to Friday

8.30 am to 4.30 pm

List of public holidays

Why become a client? Contact form Our branches Complaints or disputes Help and technical support

Manage your day-to-day banking

To enhance the security of your online payments, Banque de Luxembourg enables you to link your card to your LuxTrust certificate. The link operates via your E-Banking area.

Since 1 January 2021, online transactions have been validated through the ‘LuxTrust Mobile’ authentication solution. The ‘LuxTrust Mobile’ authentication solution is the only way to validate online purchases through your smartphone.

Please note that to link a credit card to the ‘LuxTrust Mobile’ app, at least one of the account holders must have E-Banking (online banking) access¹ – Soon the link will also be available in the BL Mobile Banking app.

¹ Banque de Luxembourg recommends that all cardholders are signed up to E-Banking (online banking).

You do not have E-Banking access via LuxTrust

You have E-Banking access via LuxTrust

You do not have E-Banking access via LuxTrust

If you have an account but do not have E-Banking access via LuxTrust

Please contact your usual adviser to complete and sign the ‘E-Banking Services (online banking) application’ form, which describes the conditions for access and use of these services.

If you do not have an account

Please contact the account holder to find out how to link your card.

You have E-Banking access via LuxTrust

Reminder of how to protect yourself against attempts of fraud

For your security and to protect your personal data, please be extra vigilant and alert to fraudsters:

Do not reply to emails or text messages inviting you to click on a link
Never give out your account number, credit card number, LuxTrust login details or other personal data
Do not open messages from senders you do not recognise
If you are in any doubt, contact Banque de Luxembourg at the usual number

We would remind you that Banque de Luxembourg or LuxTrust will never contact you directly through your personal email address, text message or by phone to ask you to connect to your secure website and/or to ask you for your confidential passwords associated with your accounts and bank cards.

Our BL Support team is available to help you with these various steps and answer any questions you may have. They can be reached by phone on (+352) 26 20 26 30, Monday to Friday, 9 am to 5 pm.